Smart SIM Replacement | Lost, Damage Or Upgrade 2026

Short Answer:

You can easily replace your Smart SIM while keeping the same mobile number. The process requires identity verification and completion of Smart SIM registration.

Lost your SIM, dealing with a damaged card, or thinking about upgrading your network? You don’t have to worry about changing your number. Smart SIM Replacement is a service provided by Smart Communications that allows subscribers to get a new SIM card while keeping the same mobile number. This option is also ideal for users who want to upgrade to an LTE, 5G, or eSIM for better network performance and compatibility with newer devices.

To protect subscribers from fraud and unauthorized access, Smart requires proper identity verification before issuing a replacement SIM. In most cases, the old SIM is permanently deactivated once the replacement is approved. After completing Smart SIM Registration, your mobile number remains active on the new SIM, while the previous card can no longer be used.

Documents Required for Smart SIM Replacement

Whether you apply for Smart SIM Replacement at a Smart Store or through the official Smart website, identity verification is required. Make sure you bring the necessary documents to avoid delays in the replacement process.

Required Documents

Valid Government ID: Used to verify your name, photo, and personal details

Affidavit of Loss: Required if your Smart SIM is lost or stolen

Secondary ID: Any additional ID such as a passport or driver’s license

PUK Slip: Contains the security code linked to your SIM

Original SIM Packaging: May be requested for verification

Purchase Receipt: Proof of SIM ownership, if available

Smart App or My Smart Login: May be used for account verification

Additional Documents (If Primary ID Is Unavailable)

If your main ID is not available, Smart may accept other supporting documents:

PhilSys ID, Voter’s ID, SSS, GSIS, or PRC ID
Postal ID or Senior Citizen ID
MARINA ID or GOCC-issued ID
NBI or Police Clearance
OFW or OWWA ID

Providing complete and valid documents helps ensure a smooth Smart SIM Replacement process.

Methods for Smart SIM Replacement of Same Number

Smart subscribers can request Smart SIM Replacement using different methods, depending on what is more convenient for them. You can either visit a nearby Smart Store or apply through Smart’s official website. No matter which option you choose, submitting the required documents is mandatory for identity verification.

Replace Smart SIM Online

Online SIM replacement is a convenient option, especially for overseas Filipinos or users who cannot visit a physical store. Smart allows SIM replacement requests through its official website.

Steps to Replace Smart SIM Online

Visit the official Smart website using your mobile phone or computer.
Go to the Services section and select Smart SIM Replacement.
Complete the SIM replacement form with accurate personal details.
Upload the required documents, such as a valid ID, PUK slip, or SIM purchase receipt.
Enter your correct postal address for delivery.
Submit the form and wait for verification.

After approval, Smart will deliver your new SIM to the provided address, usually within 7 working days.

Replace Smart SIM Through a Smart Store

Visiting a Smart Store is the most reliable way to replace your SIM. It is recommended for users who want quick processing or need in-person assistance. You can locate the nearest Smart Store using the Smart App Locator or Google Maps.

Steps to Replace Smart SIM at a Smart Store

Visit the nearest Smart Store.
Inform the staff that you want to apply for Smart SIM Replacement.
Submit the required documents for verification.
Wait while the Smart representative verifies your identity.
After your identity is successfully verified, Smart will issue a new SIM card with your existing mobile number. If you prefer an eSIM, you can inform the staff during the request. Prepaid users may be charged a small SIM replacement fee, usually around PHP 99.

Read: Download Smart SIM GigaLife App
Read: How to Register Smart Bro SIM in Philippines?
Read: How to Get PUK Code for Smart SIM
Read: How To Deactivate Smart SIM Card

Conclusion

Overall, Smart SIM Replacement is a simple and convenient process that can be completed without major cost or difficulty. This guide has explained everything you need to know, from eligibility and documents to the correct steps for replacing your SIM safely. If you feel any important detail is missing or have a specific question, you can reach out through the comment section for clarification.

Frequently Asked Questions

Yes, Smart may charge a small SIM replacement fee. The amount depends on factors such as your location and whether the SIM is being replaced due to loss, damage, or an upgrade.

Yes. Smart generally allows subscribers to retain their existing mobile number when requesting a SIM replacement. You just need to complete the required account and identity verification.

SIM replacement at a Smart Store usually takes around 15 to 30 minutes. However, processing time may vary depending on verification requirements and the number of customers at the store.

Yes. Smart offers SIM replacement with the same number, ensuring your mobile number remains unchanged. Your account and linked services are transferred to the new SIM after verification.

No. Any remaining load balance and active promos are typically transferred to your new SIM or eSIM. It is recommended to confirm this with Smart staff during the replacement process.

To activate your Smart SIM replacement, insert the new SIM card into your mobile phone after it has been issued by Smart. Restart your device and wait for the network signal to appear. Once activated, you may receive a confirmation message from Smart. If activation does not happen automatically, visit the nearest Smart Store or contact Smart customer support for assistance.

Smart SIM Replacement | Lost, Damage Or Upgrade 2026